The framework behind consistent, accountable service

Core policy areas

Relevant controlled policies may be made available to commissioners or authorised parties during assurance and contracting processes.

• Safeguarding children and vulnerable adults
• Safer recruitment and DBS handling
• Health and safety
• Driver, passenger assistant and vehicle standards
• Incident, accident and near-miss reporting
• Missing passenger and emergency procedures
• Complaints, whistleblowing and corrective action
• Data protection, confidentiality and records retention
• Lone working and business continuity
• Equality, dignity and accessibility

Policy document library

Select any document to open the complete PDF. The library contains 33 company documents covering passenger safety, safeguarding, operations, people, vehicles, data and contract assurance.

Requests for information

For an accessible copy, clarification or further assurance evidence, contact us by telephone or email and identify the document you need.